Contact Us

1. How to Contact Us

If you need to get in touch, you may contact us using the following methods. Email is the preferred channel for most enquiries, while phone support is available as a supplementary option.

Contact Address: APT BLK 504 ANG MO KIO AVENUE 8 #04-2656, SINGAPORE 560504, SINGAPORE
Customer Support Email: cs@decorure.com
Contact Phone: +65 (895) 86821

2. Customer Support Hours

Customer support is available during the following hours:

• Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (Australian local time)

Enquiries received outside of business hours, including weekends and Australian public holidays, will be reviewed and handled on the next business day.

3. Scope of Support

Our customer support team can assist with enquiries related to:

• Order status and general order enquiries

• Shipping and delivery questions

• Returns, refunds, and order cancellations

• Product information and general service enquiries

Support is provided based on the information available at the time of enquiry and in accordance with applicable policies.

4. Communication and Response Expectations

We aim to respond to customer enquiries in a timely and reasonable manner during business hours. Response times may vary depending on enquiry volume, order status verification, or the nature of the request. We appreciate your understanding if additional time is required to provide accurate assistance.

This Contact Us page is intended to provide clear guidance on how to reach us and what support is available, in line with standard Australian e-commerce information disclosure practices.