Privacy Policy

 

This Privacy Policy explains how personal information is collected, used, stored, and protected when you access or use this website. It is intended to be clear, transparent, and compliant with applicable Australian privacy and consumer protection laws. Please read this policy carefully before using the website.

1. Scope and Application

This Privacy Policy applies to all users who access, browse, or make purchases through decorure.com. It covers personal information collected online in connection with furniture sales and related services delivered within Australia.

This policy does not apply to third-party websites, platforms, or services that may be accessed through external links, even if such links appear on this website.

2. Information We Collect

We collect personal information only where reasonably necessary to provide our services and operate the website. The information collected may include:

• Identification details such as name and contact information

• Order, payment, and transaction details

• Shipping and billing information

• Communications sent through email or customer support channels

• Technical and usage information related to website access

We do not collect personal information that is unnecessary or unrelated to the purposes described in this policy.

3. Cookies and Similar Technologies

We use Cookies and similar technologies to support website functionality and improve user experience.

These technologies may be used to:

• Enable essential website features

• Remember user preferences and settings

• Analyze website performance and usage trends

You may manage or disable Cookies through your browser settings. Please note that restricting Cookies may affect certain website functions.

4. Use and Sharing of Personal Information

Personal information may be used for the following purposes:

• Processing orders and delivering products

• Providing customer service and responding to inquiries

• Managing payments, refunds, and returns

• Improving website performance and service quality

• Meeting legal and regulatory requirements

We do not sell, trade, or rent personal information. Information may be shared only where necessary and limited to the following circumstances:

• With logistics and delivery service providers

• With payment processors and financial institutions

• With technology service providers supporting website operations

• With regulatory authorities when required by law

All sharing is conducted on a need-to-know basis and subject to appropriate confidentiality and data protection obligations.

5. Data Storage, Retention, and Cookies Management

Personal information and Cookies are stored using reasonable administrative, technical, and physical safeguards to protect against unauthorized access, loss, or misuse.

• Personal data is retained only for as long as necessary to fulfill its stated purpose or comply with legal obligations

• Cookies may be stored for varying periods depending on their function

• Users are informed about Cookie usage and provide consent where required by law

You may withdraw Cookie consent at any time through browser settings or available website controls.

6. User Rights

Subject to applicable laws, users have the following rights in relation to their personal information:

• The right to access personal data held about them

• The right to request correction of inaccurate or incomplete data

• The right to request deletion of personal data, where legally permitted

• The right to withdraw consent where processing is based on consent

Requests may require identity verification and will be handled within a reasonable timeframe in accordance with legal requirements.

7. Legal Basis for Data Processing

Personal data is processed on one or more of the following legal bases, as permitted under applicable laws:

• Performance of a contract or steps taken prior to entering into a contract

• Compliance with legal and regulatory obligations

• Legitimate interests pursued in operating and improving the website, provided such interests do not override user rights

• User consent, where consent is required

All personal information is primarily collected, used, and protected in accordance with applicable Australian privacy and consumer protection laws.

8. Contact Information

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us during business hours:

Contact Address: APT BLK 504 ANG MO KIO AVENUE 8 #04-2656, SINGAPORE 560504, SINGAPORE
Customer Support Email: cs@decorure.com
Contact Phone: +65 (895) 86821
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (Australian local time)