💥 All orders are shipped free of charge 💥
Log in

Cart

Your cart is currently empty.

Continue shopping
Total
A$ 0.00
 

Return, Exchange and Refund Policy

 

This policy is prepared in accordance with the Australian Consumer Law (ACL) and explains return and refund arrangements in a clear, fair, and consumer-friendly manner. Please review it carefully before placing an order.

1. Scope and Application

This policy applies to all furniture purchases made through decorure.com with delivery available across Australia. Nothing in this policy limits or excludes your statutory rights under Australian Consumer Law.

2. Returns and Exchanges Overview

We provide return and refund services only and do not offer exchanges.

Furniture items are large and involve complex cross-border logistics. Exchanges may result in longer transit times, increased handling risks, and a higher likelihood of damage. To maintain product quality and efficient order processing, exchanges are not supported. If you require a different item, size, or specification, you may request a return in accordance with this policy and place a new order after the refund is completed.

3. Eligible Return Conditions

A return and refund may be approved if all of the following conditions are met:

  • The return request is submitted within 30 days from the delivery date.

  • The item is unused and in its original condition.

  • There are no signs of installation, assembly, misuse, or customer-caused damage.

  • Original packaging, accessories, manuals, and included components are complete.

The following situations are not eligible for return:

  • Requests submitted after the 30-day return period.

  • Damage caused by improper use, installation, or handling by the customer.

  • Items that do not meet the condition requirements listed above.

4. Order Cancellation and Refund Rules

  • Orders cancelled within 72 hours of purchase and before shipment are eligible for a full refund.

  • Orders cancelled after 72 hours or once shipment has occurred cannot be cancelled directly. In such cases, a return and refund may be requested within 30 days after delivery, subject to this policy.

  • If an item is received damaged or incorrect, please notify us within a reasonable time after delivery. Upon verification, a full or partial refund may be issued, and applicable return costs will be waived.

5. Return and Refund Request Process

To request a return or refund, please follow the steps below:

  • Send an email request including your order number and the reason for the return or refund.

  • The request will be reviewed based on order status and policy conditions.

  • If approved, the return process will be confirmed. A return shipping label is typically included inside the original package.

  • After the returned item is received and inspected, the refund will be issued within 1 to 3 business days using the original payment method.

6. Return Method and Fees

  • Approved returns use the return shipping label included with the original delivery.

  • Returns due to a change of mind may result in deductions from the refund, such as original shipping or handling costs.

  • Returns caused by product defects, shipping damage, or incorrect items do not incur return fees.

  • Items damaged by customer misuse or returned outside the conditions of this policy are not eligible for refunds.

7. Refund Method and Processing Time

  • Refunds are processed through the original payment method used at checkout.

  • The time required for funds to appear in your account depends on your payment provider or financial institution.

  • Once a refund has been initiated, processing times are outside our control.

8. Contact Information

For questions or assistance regarding returns or refunds, please contact us during business hours:

Contact Address: APT BLK 504 ANG MO KIO AVENUE 8 #04-2656, SINGAPORE 560504, SINGAPORE
Customer Support Email: cs@decorure.com
Contact Phone: +65 (895) 86821
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (Australian local time)