Terms of Service

 

1. Introduction and Scope

These Terms of Service govern your access to and use of this website and the purchase of products made through it. By accessing, browsing, or using the website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms apply to all users of the website, including visitors and customers purchasing furniture products for delivery within Australia.

2. User Responsibilities and Website Use

You are responsible for ensuring that any information provided when using the website, placing orders, or communicating with us is accurate, complete, and up to date. You agree to use the website in a lawful manner and not to engage in any activity that may disrupt its operation or misuse its content.

We take reasonable steps to operate and maintain the website and to provide information in a clear and accurate manner. However, access to the website may occasionally be interrupted due to maintenance, updates, or circumstances beyond reasonable control.

3. Product Information, Availability, and Pricing

Product descriptions, images, and specifications are provided for general informational purposes and are intended to represent the products as accurately as reasonably possible. Minor variations may occur.

Product availability and inventory status are subject to change. We reserve the right to update, correct, or withdraw product information, availability, or pricing at any time prior to order confirmation, including where errors or inaccuracies are identified.

4. Orders and Payment

We currently accept payment using the following credit and debit cards:

• Visa

• Mastercard

• Discover

• JCB

Only the payment methods listed above are supported. Please ensure that your selected card is valid and authorized for online transactions at the time of purchase.

Once an order is successfully placed and payment is confirmed, the applicable amount will be charged to the selected payment method.

Accepted payment methods and related processing rules are outlined on the Payment Methods page and form part of these Terms of Service. All payments are processed using the selected payment method at checkout.

5. Shipping and Delivery

All orders are shipped free of charge.

• No minimum purchase amount is required

• No additional shipping, delivery, or handling fees are charged beyond the price displayed at checkout

Orders are processed after payment has been successfully confirmed.

• Orders are prepared and dispatched within 72 hours of order confirmation

• Processing time excludes weekends and Australian public holidays

Order processing follows standard business day rules.

• Orders placed before 5:00 PM on a business day are processed on the same day

• Orders placed after 5:00 PM on a business day are treated as received on the next business day

• Orders placed on weekends or Australian public holidays are processed starting from the next business day

Customers are encouraged to review the Shipping Policy for detailed and current information.

6. Order Cancellation

Orders may be cancelled only under the following conditions:

• An order may be cancelled if the cancellation request is submitted within 72 hours of placing the order and the order has not yet been shipped.

• Orders that have already been shipped, or orders submitted more than 72 hours after purchase, cannot be cancelled.

• Pour les commandes qui ne peuvent pas être annulées, les clients sont invités à attendre la réception du produit et à suivre la procédure de retour et de remboursement prévue à l’article 7 de la présente politique.

All cancellation requests are reviewed by the customer support team during business hours.

• Requests that meet the cancellation conditions will be processed as soon as reasonably practicable.

• Customers will be notified promptly once a cancellation request has been approved or declined.

• Where a cancellation is approved, a refund will be initiated within 72 hours.

• Refunds are issued using the original payment method used at the time of purchase.

The time required for the refunded amount to appear in the customer’s account depends on the processing timelines of the relevant bank or payment provider and is outside our control.

Detailed cancellation rules and procedures are set out in the Order Cancellation Policy, which should be reviewed before submitting a cancellation request.

7. Returns, Refunds, and Exchanges

We provide return and refund services only and do not offer exchanges.

Furniture items are large and involve complex cross-border logistics. Exchanges may result in longer transit times, increased handling risks, and a higher likelihood of damage. To maintain product quality and efficient order processing, exchanges are not supported. If you require a different item, size, or specification, you may request a return in accordance with this policy and place a new order after the refund is completed.

A return and refund may be approved if all of the following conditions are met:

• The return request is submitted within 30 days from the delivery date.

• The item is unused and in its original condition.

• There are no signs of installation, assembly, misuse, or customer-caused damage.

• Original packaging, accessories, manuals, and included components are complete.

The following situations are not eligible for return:

• Requests submitted after the 30-day return period.

• Damage caused by improper use, installation, or handling by the customer.

• Items that do not meet the condition requirements listed above.

Key principles include a return request period following delivery, product condition requirements, and refund processing through the original payment method. Full details are available in the Return, Exchange and Refund Policy, which forms part of these Terms of Service.

8. Privacy and Data Protection

We are committed to handling personal information in a responsible and transparent manner. Personal data is collected, used, and protected in accordance with our Privacy Policy and applicable Australian privacy and consumer protection laws.

9. Dispute Resolution and Applicable Law

Any disputes arising from the use of this website or the purchase of products will be addressed in accordance with applicable laws and general dispute resolution principles.

These Terms of Service are governed by and interpreted in accordance with the laws applicable in Australia. Nothing in these terms is intended to exclude or limit rights that cannot be excluded under the Australian Consumer Law (ACL).

10. Contact Information

If you have questions regarding these Terms of Service or their application, please contact us during business hours:

Contact Address: APT BLK 504 ANG MO KIO AVENUE 8 #04-2656, SINGAPORE 560504, SINGAPORE
Customer Support Email: cs@decorure.com
Contact Phone: +65 (895) 86821
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (Australian local time)