Order Cancellation Policy

1. Order Cancellation Conditions

Orders may be cancelled only under the following conditions:

• An order may be cancelled if the cancellation request is submitted within 72 hours of placing the order and the order has not yet been shipped.

• Orders that have already been shipped, or orders submitted more than 72 hours after purchase, cannot be cancelled.

• For orders that cannot be cancelled, customers are advised to wait for delivery and then follow the applicable return and refund process in accordance with the Return, Exchange and Refund Policy.

2. Cancellation Request Process

To request an order cancellation, customers must contact customer support during business hours using one of the following methods:

• Email is the preferred method of contact.

• Phone contact may be used where necessary.

When submitting a cancellation request, customers are required to provide sufficient information to allow the order to be verified, including but not limited to:

• Order number

• Proof of payment

• A brief explanation of the cancellation request

Incomplete information may delay the processing of the request.

3. Review, Confirmation, and Refund Processing

All cancellation requests are reviewed by the customer support team during business hours.

• Requests that meet the cancellation conditions will be processed as soon as reasonably practicable.

• Customers will be notified promptly once a cancellation request has been approved or declined.

• Where a cancellation is approved, a refund will be initiated within 72 hours.

• Refunds are issued using the original payment method used at the time of purchase.

The time required for the refunded amount to appear in the customer’s account depends on the processing timelines of the relevant bank or payment provider and is outside our control.

4. Contact Information

For questions or assistance regarding order cancellations, please contact us during business hours:

Contact Address: APT BLK 504 ANG MO KIO AVENUE 8 #04-2656, SINGAPORE 560504, SINGAPORE
Customer Support Email: cs@decorure.com
Contact Phone: +65 (895) 86821
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (Australian local time)