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Shipping Policy

 

1. Scope and Delivery Coverage

This Shipping Policy applies to all furniture orders placed through decorure.com and delivered within Australia. Shipping services are available across all regions of Australia.

2. Shipping Fees

All orders are shipped free of charge.

  • No minimum purchase amount is required

  • No additional shipping, delivery, or handling fees are charged beyond the price displayed at checkout

3. Order Processing Time

Orders are processed after payment has been successfully confirmed.

  • Orders are prepared and dispatched within 72 hours of order confirmation

  • Processing time excludes weekends and Australian public holidays

4. Cut-Off Time and Business Day Rules

Order processing follows standard business day rules.

  • Orders placed before 5:00 PM on a business day are processed on the same day

  • Orders placed after 5:00 PM on a business day are treated as received on the next business day

  • Orders placed on weekends or Australian public holidays are processed starting from the next business day

5. Shipping Method and Estimated Delivery Time

Orders are delivered using third-party logistics carriers.

  • Estimated delivery time is 7 to 10 calendar days after dispatch

  • Delivery timeframes are estimates and may vary due to factors such as weather conditions, carrier operations, customs procedures, or delivery location

If delivery significantly exceeds the estimated timeframe, customers may contact us for assistance.

6. Taxes and Customs Clearance

All applicable taxes and duties are included in the product price displayed on the website. Customs clearance is arranged through logistics service providers. Customers are not required to pay any additional taxes, duties, or clearance fees upon delivery.

7. Order Tracking

Once an order has been dispatched, tracking information will be provided. Customers may use the provided tracking details to monitor delivery status through the carrier’s tracking system.

8. Responsibility and Delivery Issues

If an order is damaged or lost during transit, the matter will be handled in accordance with applicable consumer protection laws. We are not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping information provided by the customer. Requests to modify shipping details or cancel orders may not be accepted once an order has been dispatched. Delivery delays caused by circumstances beyond reasonable control do not constitute a failure to deliver under applicable laws.

9. Contact Information

If you have questions regarding shipping or delivery, please contact us during business hours:

Contact Address: APT BLK 504 ANG MO KIO AVENUE 8 #04-2656, SINGAPORE 560504, SINGAPORE
Customer Support Email: cs@decorure.com
Contact Phone: +65 (895) 86821
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (Australian local time)