Payment Methods

1. Accepted Payment Methods

We currently accept payment using the following credit and debit cards:

• Visa

• Mastercard

• Discover

• JCB

Only the payment methods listed above are supported. Please ensure that your selected card is valid and authorized for online transactions at the time of purchase.

2. Payment Security and Processing

Payments are processed through secure payment systems that use standard encryption and protection measures to help safeguard payment information during transmission. We take reasonable steps to ensure that payment data is handled in a secure and responsible manner, in line with applicable industry practices.

3. Charges, Authorization, and Refunds

Once an order is successfully placed and payment is confirmed, the applicable amount will be charged to the selected payment method.

If a refund is approved in accordance with the relevant policy, the refunded amount will be returned using the original payment method. The time required for the refunded funds to appear in your account depends on the processing timelines of your card issuer or financial institution.

4. Payment-Related Enquiries

If you experience payment issues such as failed transactions, duplicate charges, or other payment-related concerns, please contact us for assistance. Email is the preferred method of contact, with phone support available as a supplementary option. Providing relevant order and payment details will help us review the matter more efficiently.

5. Contact Information

For payment-related questions or assistance, please contact us during business hours:

Contact Address: APT BLK 504 ANG MO KIO AVENUE 8 #04-2656, SINGAPORE 560504, SINGAPORE
Customer Support Email: cs@decorure.com
Contact Phone: +65 (895) 86821
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (Australian local time)